FAQs
- How long does delivery take?
Delivery times include handling time 1-2 business days and transit time 14 to 21 business days. Once your order is shipped, we will provide tracking information so you can monitor its journey
- How much does shipping cost?
Enjoy free shipping on all orders across the United States! Visit our Shipping Policy page for more details. Happy shopping!
- Can I return an item if I’m not satisfied?
Yes, we offer a 30-day return policy for unused items in their original condition and packaging. For detailed information on how to initiate a return or request a refund, please visit our Refund Policy.
- What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at contact@luggage-armus.com with details and photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase.
- How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
- Do you ship internationally?
Currently, we are focused on serving customers in the United States. However, we plan to expand our shipping options soon, so stay tuned for updates!
- How can I contact customer service?
For any inquiries, please email us at contact@luggage-armus.com, and we’ll respond as quickly as possible. You can also reach us through our Contact Us page. Our support hours are Monday to Friday: 9:00 AM to 5:00 PM.